Privacy Statement
Redland Art Gallery (RAG) ticketing services are provided through Redland Performing Arts Centre (RPAC), as part of the Creative Arts Unit of Redland City Council (Council).
RPAC is committed to protecting your privacy and managing your personal information in accordance with applicable privacy legislation and Council policies. The information you provide is collected for the purpose of processing ticket purchases, enhancing customer interactions with RAG and RPAC, and providing relevant information, services and communications to you.
Security of Your Personal Information
RPAC is committed to helping protect the security of the personal information you provide. Personal information we collect is stored on password-protected servers with restricted access, and we use various technologies and procedures to help protect this information from loss, misuse, and unauthorised access, disclosure, alteration or destruction, including Secure Socket Layer (SSL) 128-bit encrypted connection methods.
We do not store credit card details or process payment transactions directly through the RAG or RPAC website. All credit card transactions are processed securely by approved third-party payment providers.
Email Correspondence
We will only use your email address to contact you regarding ticketed events, including event cancellations, venue changes or other important event updates, and for marketing or research purposes where you have specifically agreed to receive such communications.
Email sent to and from this site may be treated as a public record and retained in accordance with the Public Records Act 2023 (Qld) and other relevant legislation and regulations. Email messages may be monitored by authorised support personnel for system troubleshooting, maintenance and security purposes.
Other matters specific to RPAC and RAG’s Ticketing’s collection, use and management of personal information online are set out below.
Use of Your Personal Information
Your name and contact details will not be added to a marketing list, nor disclosed to third parties without your consent, unless required or authorised by law.
If you opt in to receive e-news or marketing communications, you are giving permission for RPAC, RAG and the Creative Arts Unit of Redland City Council to send you information about upcoming performances, exhibitions, events, programs and other products and services that may be of interest.
As a patron using RPAC Ticketing services, including for RAG events and activities, your information may be retained and used for the following purposes:
- contacting patrons regarding event cancellations or changes
- notifying patrons of changes to event, exhibition or performance details
- replacing lost tickets
- ticket distribution and collection services
- obtaining transaction authorisation and ensuring the lawful use of payment methods
- providing customer service and responding to enquiries
- administering bookings and attendance at events
- marketing upcoming performances, exhibitions, events and programs (where consent has been provided)
- promoting relevant online services and facilities
- making recommendations about services, events or activities offered by RPAC, RAG or the Creative Arts Unit that may be of interest
- other lawful purposes connected with the operations and activities of RPAC, RAG and Redland City Council
Data Access and Correction
Under applicable privacy legislation, you may request access to the personal information that RAG, RPAC or Council holds about you. You may also request correction of information that is inaccurate, incomplete, out of date or misleading.
If you wish to access or correct your personal information, please submit your request in writing, including your contact details, to:
RPAC Box Office
Redland Performing Arts Centre
PO Box 21
Cleveland QLD 4163
Australia
Email: [email protected]
Disclaimer
The materials presented on this website are distributed by RAG and RPAC on behalf of the Creative Arts Unit of Redland City Council as an information source only. Information is provided on the basis that users are responsible for making their own assessment of the matters discussed and should verify all relevant statements, information and advice.
Copyright
All information, files (whether text, code, images, graphics, audio or video) and other material available through this website (“Website Material”) is protected by copyright.
Unless otherwise stated, all Website Material is owned by or licensed to Redland City Council, including material published by Redland Performing Arts Centre (RPAC) and Redland Art Gallery (RAG). No part of the Website Material may be reproduced or used except as permitted by applicable copyright laws or with prior written permission from Redland City Council.